Edmonton Transit Service Users Pleased

| Filed under: Alberta
CC Image courtesy of Mack Male: https://bit.ly/30S1hhl

Edmonton Transit Service Users Pleased

But half say they experience unexpected delays often

Toronto, May 29th, 2019 - In a random sampling of public opinion taken by the Forum Poll™ among 1936 randomly selected transit users in Toronto, Calgary, Edmonton, Vancouver, and Montreal 16 years of age and older, two-thirds (TOP2: 66%) of Edmonton transit users say they are satisfied with the ETS, with almost 1 in 5 (19%) saying they are very satisfied and almost half 47%) saying they are somewhat satisfied.

More can be done for anticipated population growth

Although high levels of overall satisfaction, about 3 in 5 (59%) respondents say they do not think enough is being done to expand public transit to accommodate Edmonton future population growth. This opinion is most prevalent for those making $100-$250k (71%) and those who walk (74%) or use a private vehicle (64%) as their mode of transportation.

ETS is viewed as clean

7 in 10 (TOP2: 70%) respondents say the ETS system is clean, with 1 in 5 (20%) saying it is very clean and half (50%) saying it is somewhat clean. 3 in 10 (BTM2: 30%) respondents say the ETS system is clean, with one-sixth (17%) saying it is not very clean and one-eighth (13%) saying it is not clean at all.

ETS is seen as frequent

Two-thirds (TOP2: 66%) say the service provided by the ETS is frequent, with about one-sixth (15%) saying it is very frequent. One-third (BTM2: 34%) say the service is infrequent, with about one-fifth (22%) saying it is not very frequent and just over 1 in 10 (12%) saying it is not frequent at all.

ETS is reliable

Three-quarters (75%) say that the services provided by the ETS are reliable, with just over one-quarter (26%) saying it is very reliable and about 1 in 2 (49%) saying it is somewhat reliable. Perception of reliability increase with age (TOP2: 60% of those aged 16 to 34 vs. 88% of those 55 and older).

Nearly half are impacted by delays

Just under half of respondents (TOP2: 48%) who travel on ETS are impacted by unexpected delays. This trend generally decreases with age (TOP2: 65% of those aged 16 to 34 vs. 35% of those 65 and older).

ETS is perceived as a good value for money

About two-thirds (TOP2: 65%) say that the ETS provides good value for money, with nearly 1 in 5 (19%) saying it is a very good value for money. This trend increases with age (TOP2: 55% of those aged 16 to 34 vs. 78% of those 65 and older).

ETS riders are courteous

Nearly three-quarters (TOP2: 74%) say other ETS riders are courteous, with about one-sixth (16%) saying other riders are very courteous and nearly 3 in 5 (59%) saying other riders are somewhat courteous. Just over one-quarter (26%) say riders are uncourteous, with about 1 in 10 (11%) saying riders are not very courteous and almost one-sixth (15%) saying they are not at all courteous. 

3 in 10 use the ETS every day

Just under one-third (30%) use the ETS every day, with almost half (49%) of respondents aged 16 to 34 saying they use it every day. 1 in 5 (20%) who say they use a private vehicle also say they use the ETS every day.

1 in 10 respondents use the ETS more than once per day (10%), once a week (8%) and once a month (9%), where one-eighth (13%) either use the ETS a few times per week or a few times per month. Almost two-fifths (18%) use the ETS less than once per month.


“Nearly half of Edmonton transit users say they often experience unexpected delays,” said Dr. Lorne Bozinoff, President of Forum Research. “While ETS scores highly in many categories, addressing delays, and the concerns of its riders about its expansion in response to population growth, will drive these scores even higher.”


Lorne Bozinoff, Ph.D. is the president and founder of Forum Research. He can be reached at lbozinoff@forumresearch.com or at (416) 960-9603.